I have an account (my own) that will not log in POP3. It works fine through the web interface, and can even send email through the SMTP server using Outlook and the identical credentials (literally, i.e., SMTP is set to use the POP3 login credential). But, attempts to log in through POP3 are rejected. All other POP3 users are able to log in (including other accounts in the same copy of Outlook on the same client machine).
Here is a snip of my log files showing the unsuccessful login attempt:
************************************************************************** Wildcat! POP3 Server v7.0.454.5
POP3 Log started at Wed, 28 Sep 2016 09:26:14
Client IP: unknown (38.195.34.170:110)
09:26:14 S: +OK Wildcat! POP3 Server v7.0.454.5 ready <WC145402-2890198861A7634E45323B>
09:26:14 C: CAPA
09:26:14 S: +OK Capability list follows
09:26:14 S: TOP
09:26:14 S: UIDL
09:26:14 S: USER
09:26:14 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
09:26:14 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
09:26:14 S: IMPLEMENTATION Wildcat! POP3 Server
09:26:14 S: .
09:26:15 C: CAPA
09:26:15 S: +OK Capability list follows
09:26:15 S: TOP
09:26:15 S: UIDL
09:26:15 S: USER
09:26:15 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
09:26:15 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
09:26:15 S: IMPLEMENTATION Wildcat! POP3 Server
09:26:15 S: .
09:26:15 C: USER tom.lebens
09:26:15 S: +OK
09:26:15 C: PASS *****************
09:26:16 S: -ERR User tom lebens cannot log in, authorization failed (ERR: 20000005).
Hi Tom,through
The error number 20000005 shown:
09:26:16 S: -ERR User tom lebens cannot log in, authorization
failed (ERR: 20000005)
means INCORRECT PASSWORD. Thats want it means. Check the password setting for your POP3 Mail client.
--
Hector, Engineering & Technical Support
Santronics Software, Inc.
http://www.santronics.com (sales)
http://www.winserver.com (support)
http://www.winserver.com/AupInfo (Online AUP Help)
Office: 305-248-3204
On 9/28/2016 6:53 PM, TOM LEBENS wrote:
I have an account (my own) that will not log in POP3. It works fine
accountsthe web interface, and can even send email through the SMTP server using Outlook and the identical credentials (literally, i.e., SMTP is set to use the POP3 login credential). But, attempts to log in through POP3 are rejected. All other POP3 users are able to log in (including other
in the same copy of Outlook on the same client machine).
Here is a snip of my log files showing the unsuccessful login attempt:
************************************************************************** Wildcat! POP3 Server v7.0.454.5
POP3 Log started at Wed, 28 Sep 2016 09:26:14
Client IP: unknown (38.195.34.170:110)
09:26:14 S: +OK Wildcat! POP3 Server v7.0.454.5 ready <WC145402-2890198861A7634E45323B>
09:26:14 C: CAPA
09:26:14 S: +OK Capability list follows
09:26:14 S: TOP
09:26:14 S: UIDL
09:26:14 S: USER
09:26:14 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
09:26:14 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
09:26:14 S: IMPLEMENTATION Wildcat! POP3 Server
09:26:14 S: .
09:26:15 C: CAPA
09:26:15 S: +OK Capability list follows
09:26:15 S: TOP
09:26:15 S: UIDL
09:26:15 S: USER
09:26:15 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
09:26:15 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
09:26:15 S: IMPLEMENTATION Wildcat! POP3 Server
09:26:15 S: .
09:26:15 C: USER tom.lebens
09:26:15 S: +OK
09:26:15 C: PASS *****************
09:26:16 S: -ERR User tom lebens cannot log in, authorization failed (ERR: 20000005).
I have also tested this behavior from a different client machine, running a different version of Outlook (not just a different copy, one is Outlookthese
2010 and the other is Outlook 2013, I believe). The result is identical.
On 9/28/2016 7:44 PM, TOM LEBENS wrote to TOM LEBENS:
I should mention that I also tried changing the password (to a simple dictionary word), and got the same result.
Here are the screen shots from my email configuration:
http://www.evernote.com/l/ACZIMPngyV9E1rieeXXGKSCRKKae9dot02w/
As you can see, I have "Use same settings as my incoming mail sever" set.
I have also including a screen shot showing the result of the test of
fails.settings, and showing that the SMTP test is passed, but the POP3 test
Thanks for taking a look at this. I have been working on trying to solve this for a day now, and have made no headway.
for POP3On 9/28/2016 7:23 PM, TOM LEBENS wrote to HECTOR SANTOS:
I the email client literally uses the exact same password field
from myand SMTP. SMTP works. POP3 does not. I have copied the password
passwordcreatingpassword manager, I have manually typed the password, I have tried
the account from scratch. I get exactly the same result each time.
On 9/28/2016 7:05 PM, HECTOR SANTOS wrote to TOM LEBENS:
Hi Tom,
The error number 20000005 shown:
09:26:16 S: -ERR User tom lebens cannot log in, authorization failed (ERR: 20000005)
means INCORRECT PASSWORD. Thats want it means. Check the
works finesetting for your POP3 Mail client.
--
Hector, Engineering & Technical Support
Santronics Software, Inc.
http://www.santronics.com (sales)
http://www.winserver.com (support)
http://www.winserver.com/AupInfo (Online AUP Help)
Office: 305-248-3204
On 9/28/2016 6:53 PM, TOM LEBENS wrote:
I have an account (my own) that will not log in POP3. It
serverthrough
the web interface, and can even send email through the SMTP
is setusing
Outlook and the identical credentials (literally, i.e., SMTP
POP3 areto use
the POP3 login credential). But, attempts to log in through
otherrejected. All other POP3 users are able to log in (including
accounts
in the same copy of Outlook on the same client machine).
attempt:Here is a snip of my log files showing the unsuccessful login
failed (ERR:Wildcat! POP3 Server v7.0.454.5
POP3 Log started at Wed, 28 Sep 2016 09:26:14
Client IP: unknown (38.195.34.170:110)
09:26:14 S: +OK Wildcat! POP3 Server v7.0.454.5 ready <WC145402-2890198861A7634E45323B>
09:26:14 C: CAPA
09:26:14 S: +OK Capability list follows
09:26:14 S: TOP
09:26:14 S: UIDL
09:26:14 S: USER
09:26:14 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
09:26:14 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
09:26:14 S: IMPLEMENTATION Wildcat! POP3 Server
09:26:14 S: .
09:26:15 C: CAPA
09:26:15 S: +OK Capability list follows
09:26:15 S: TOP
09:26:15 S: UIDL
09:26:15 S: USER
09:26:15 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
09:26:15 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
09:26:15 S: IMPLEMENTATION Wildcat! POP3 Server
09:26:15 S: .
09:26:15 C: USER tom.lebens
09:26:15 S: +OK
09:26:15 C: PASS *****************
09:26:16 S: -ERR User tom lebens cannot log in, authorization
20000005).
I worked on this again last night. As a test, I created a new account with the same credentials. With that new account, I was able to access via the web, and SMTP, but was not able to access via POP3. All of the old accounts seem to work fine. I am afraid to change passwords on the old accounts, though, as that seems to have been what triggered the problem.running a
On 9/28/2016 7:52 PM, TOM LEBENS wrote to TOM LEBENS:
I have also tested this behavior from a different client machine,
sever" set.different version of Outlook (not just a different copy, one is Outlook 2010 and the other is Outlook 2013, I believe). The result is identical.
On 9/28/2016 7:44 PM, TOM LEBENS wrote to TOM LEBENS:
I should mention that I also tried changing the password (to a simple dictionary word), and got the same result.
Here are the screen shots from my email configuration:
http://www.evernote.com/l/ACZIMPngyV9E1rieeXXGKSCRKKae9dot02w/
As you can see, I have "Use same settings as my incoming mail
solvetheseI have also including a screen shot showing the result of the test of
fails.settings, and showing that the SMTP test is passed, but the POP3 test
Thanks for taking a look at this. I have been working on trying to
this for a day now, and have made no headway.
authorizationOn 9/28/2016 7:23 PM, TOM LEBENS wrote to HECTOR SANTOS:
for POP3I the email client literally uses the exact same password field
from myand SMTP. SMTP works. POP3 does not. I have copied the password
creatingpassword manager, I have manually typed the password, I have tried
the account from scratch. I get exactly the same result each time.
On 9/28/2016 7:05 PM, HECTOR SANTOS wrote to TOM LEBENS:
Hi Tom,
The error number 20000005 shown:
09:26:16 S: -ERR User tom lebens cannot log in,
failed (ERR: 20000005)
passwordmeans INCORRECT PASSWORD. Thats want it means. Check the
setting for your POP3 Mail client.
--
Hector, Engineering & Technical Support
Santronics Software, Inc.
http://www.santronics.com (sales)
http://www.winserver.com (support) http://www.winserver.com/AupInfo (Online AUP Help)
Office: 305-248-3204
works fineOn 9/28/2016 6:53 PM, TOM LEBENS wrote:
I have an account (my own) that will not log in POP3. It
serverthrough
the web interface, and can even send email through the SMTP
is setusing
Outlook and the identical credentials (literally, i.e., SMTP
POP3 areto use
the POP3 login credential). But, attempts to log in through
otherrejected. All other POP3 users are able to log in (including
accounts
in the same copy of Outlook on the same client machine).
attempt:Here is a snip of my log files showing the unsuccessful login
**************************************************************************
failed (ERR:Wildcat! POP3 Server v7.0.454.5
POP3 Log started at Wed, 28 Sep 2016 09:26:14
Client IP: unknown (38.195.34.170:110)
09:26:14 S: +OK Wildcat! POP3 Server v7.0.454.5 ready <WC145402-2890198861A7634E45323B>
09:26:14 C: CAPA
09:26:14 S: +OK Capability list follows
09:26:14 S: TOP
09:26:14 S: UIDL
09:26:14 S: USER
09:26:14 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
09:26:14 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
09:26:14 S: IMPLEMENTATION Wildcat! POP3 Server
09:26:14 S: .
09:26:15 C: CAPA
09:26:15 S: +OK Capability list follows
09:26:15 S: TOP
09:26:15 S: UIDL
09:26:15 S: USER
09:26:15 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
09:26:15 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
09:26:15 S: IMPLEMENTATION Wildcat! POP3 Server
09:26:15 S: .
09:26:15 C: USER tom.lebens
09:26:15 S: +OK
09:26:15 C: PASS *****************
09:26:16 S: -ERR User tom lebens cannot log in, authorization
20000005).
Here's the latest:with
I created a new account (using wcLogin, and the sysop user menu). The new account logs in fine with POP3 and SMTP. I cannot log in with the new account using the web -- says it's a bad password.
If I change the password on the new account. I CAN log in through the web, and SMTP, but POP3 says it's a bad password.
So, I deleted the new account, and created it again. Again, it works with POP3 and SMTP, and not the web.
I renamed the old account, and renamed the new account to my name under the old account. I am not getting email through POP3 and sending through SMTP.
The old account still has three days with of old email in it, so I have not lost the email, which is good. The old account allows me to log in through web and SMTP (and send email), but I cannot connect POP3 (I get that error indicating a bad login).
I can only guess as to what might be causing this problem, but it is repeatable.
(Of note: NONE of my user accounts can log in via web unless their
passwords are changed. I am afraid to change the passwords, as that appears to break POP3, with the only work-around I have found being to create a new account -- but that breaks web again.)
Let me know if there is any additional information I can provide, but at least it appears that I can reliably replicate the problem. Unfortunately, my server is not really functional until I can figure out the root cause.
Oh, one other thing of note, and I don't know that it is related: when I
run AUP, it breaks wcReports. I get an error that wcvr.dll is not found. But, it is there in the c:\wc5 directory. When I back wcReports to the
prior version from the backup directory, it works again.
On 9/29/2016 11:46 AM, TOM LEBENS wrote to TOM LEBENS:
I worked on this again last night. As a test, I created a new account
accountsthe same credentials. With that new account, I was able to access via the web, and SMTP, but was not able to access via POP3. All of the old
Outlookseem to work fine. I am afraid to change passwords on the old accounts, though, as that seems to have been what triggered the problem.
On 9/28/2016 7:52 PM, TOM LEBENS wrote to TOM LEBENS:
running aI have also tested this behavior from a different client machine,
different version of Outlook (not just a different copy, one is
identical.2010 and the other is Outlook 2013, I believe). The result is
simpleOn 9/28/2016 7:44 PM, TOM LEBENS wrote to TOM LEBENS:
I should mention that I also tried changing the password (to a
test ofdictionary word), and got the same result.
Here are the screen shots from my email configuration:
http://www.evernote.com/l/ACZIMPngyV9E1rieeXXGKSCRKKae9dot02w/
sever" set.As you can see, I have "Use same settings as my incoming mail
I have also including a screen shot showing the result of the
POP3 testthese
settings, and showing that the SMTP test is passed, but the
fails.
solveThanks for taking a look at this. I have been working on trying to
this for a day now, and have made no headway.
triedOn 9/28/2016 7:23 PM, TOM LEBENS wrote to HECTOR SANTOS:
for POP3I the email client literally uses the exact same password field
from myand SMTP. SMTP works. POP3 does not. I have copied the password
password manager, I have manually typed the password, I have
time.creating
the account from scratch. I get exactly the same result each
SMTPOn 9/28/2016 7:05 PM, HECTOR SANTOS wrote to TOM LEBENS:
Hi Tom,
The error number 20000005 shown:
authorization09:26:16 S: -ERR User tom lebens cannot log in,
failed (ERR: 20000005)
passwordmeans INCORRECT PASSWORD. Thats want it means. Check the
setting for your POP3 Mail client.
--
Hector, Engineering & Technical Support
Santronics Software, Inc.
http://www.santronics.com (sales)
http://www.winserver.com (support) http://www.winserver.com/AupInfo (Online AUP Help)
Office: 305-248-3204
works fineOn 9/28/2016 6:53 PM, TOM LEBENS wrote:
I have an account (my own) that will not log in POP3. It
serverthrough
the web interface, and can even send email through the SMTP
using
Outlook and the identical credentials (literally, i.e.,
(includingis set
POP3 areto use
the POP3 login credential). But, attempts to log in through
rejected. All other POP3 users are able to log in
loginother
accounts
in the same copy of Outlook on the same client machine).
Here is a snip of my log files showing the unsuccessful
attempt:
authorizationWildcat! POP3 Server v7.0.454.5
POP3 Log started at Wed, 28 Sep 2016 09:26:14
Client IP: unknown (38.195.34.170:110)
09:26:14 S: +OK Wildcat! POP3 Server v7.0.454.5 ready <WC145402-2890198861A7634E45323B>
09:26:14 C: CAPA
09:26:14 S: +OK Capability list follows
09:26:14 S: TOP
09:26:14 S: UIDL
09:26:14 S: USER
09:26:14 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
09:26:14 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0 09:26:14 S: IMPLEMENTATION Wildcat! POP3 Server
09:26:14 S: .
09:26:15 C: CAPA
09:26:15 S: +OK Capability list follows
09:26:15 S: TOP
09:26:15 S: UIDL
09:26:15 S: USER
09:26:15 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
09:26:15 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0 09:26:15 S: IMPLEMENTATION Wildcat! POP3 Server
09:26:15 S: .
09:26:15 C: USER tom.lebens
09:26:15 S: +OK
09:26:15 C: PASS *****************
09:26:16 S: -ERR User tom lebens cannot log in,
failed (ERR:
20000005).
Tom
Historically the only time something similar popped up was around the time [Enable Case Sensitive User Passwords] was introduced.
wcconfig - System Security - Enable Case Sensitive User Passwords
The issue surrounded the mechanism for setting / changing user passwords versus actually checking them.
Even if you have not enabled case sensitive passwords I would check to see whether entering the POP3 password in ALL Uppercase helps (if you have not tried this yet)
Mike
On 9/30/2016 12:18 PM, TOM LEBENS wrote to HECTOR SANTOS:web,
Here's the latest:
I created a new account (using wcLogin, and the sysop user menu). The new account logs in fine with POP3 and SMTP. I cannot log in with the new account using the web -- says it's a bad password.
If I change the password on the new account. I CAN log in through the
under theand SMTP, but POP3 says it's a bad password.
So, I deleted the new account, and created it again. Again, it works with POP3 and SMTP, and not the web.
I renamed the old account, and renamed the new account to my name
SMTP.old account. I am not getting email through POP3 and sending through
have notThe old account still has three days with of old email in it, so I
throughlost the email, which is good. The old account allows me to log in
errorweb and SMTP (and send email), but I cannot connect POP3 (I get that
appearsindicating a bad login).
I can only guess as to what might be causing this problem, but it is repeatable.
(Of note: NONE of my user accounts can log in via web unless their passwords are changed. I am afraid to change the passwords, as that
a newto break POP3, with the only work-around I have found being to create
Unfortunately,account -- but that breaks web again.)
Let me know if there is any additional information I can provide, but at least it appears that I can reliably replicate the problem.
via themy server is not really functional until I can figure out the root cause.
Oh, one other thing of note, and I don't know that it is related: when I run AUP, it breaks wcReports. I get an error that wcvr.dll is not found. But, it is there in the c:\wc5 directory. When I back wcReports to the prior version from the backup directory, it works again.
On 9/29/2016 11:46 AM, TOM LEBENS wrote to TOM LEBENS:
withI worked on this again last night. As a test, I created a new account
the same credentials. With that new account, I was able to access
accounts,accountsweb, and SMTP, but was not able to access via POP3. All of the old
seem to work fine. I am afraid to change passwords on the old
trying tothough, as that seems to have been what triggered the problem.
On 9/28/2016 7:52 PM, TOM LEBENS wrote to TOM LEBENS:
Outlookrunning aI have also tested this behavior from a different client machine,
different version of Outlook (not just a different copy, one is
identical.2010 and the other is Outlook 2013, I believe). The result is
On 9/28/2016 7:44 PM, TOM LEBENS wrote to TOM LEBENS:
simpleI should mention that I also tried changing the password (to a
dictionary word), and got the same result.
Here are the screen shots from my email configuration:
http://www.evernote.com/l/ACZIMPngyV9E1rieeXXGKSCRKKae9dot02w/
sever" set.As you can see, I have "Use same settings as my incoming mail
test ofI have also including a screen shot showing the result of the
POP3 testthese
settings, and showing that the SMTP test is passed, but the
fails.
Thanks for taking a look at this. I have been working on
solve
this for a day now, and have made no headway.
fieldOn 9/28/2016 7:23 PM, TOM LEBENS wrote to HECTOR SANTOS:
I the email client literally uses the exact same password
passwordfor POP3
and SMTP. SMTP works. POP3 does not. I have copied the
Check thetriedfrom my
password manager, I have manually typed the password, I have
time.creating
the account from scratch. I get exactly the same result each
On 9/28/2016 7:05 PM, HECTOR SANTOS wrote to TOM LEBENS:
Hi Tom,
The error number 20000005 shown:
authorization09:26:16 S: -ERR User tom lebens cannot log in,
failed (ERR: 20000005)
means INCORRECT PASSWORD. Thats want it means.
the SMTPpassword
setting for your POP3 Mail client.
--
Hector, Engineering & Technical Support
Santronics Software, Inc.
http://www.santronics.com (sales)
http://www.winserver.com (support) http://www.winserver.com/AupInfo (Online AUP Help)
Office: 305-248-3204
works fineOn 9/28/2016 6:53 PM, TOM LEBENS wrote:
I have an account (my own) that will not log in POP3. It
through
the web interface, and can even send email through
throughSMTPserver
using
Outlook and the identical credentials (literally, i.e.,
is set
to use
the POP3 login credential). But, attempts to log in
(includingPOP3 are
rejected. All other POP3 users are able to log in
other
accounts
in the same copy of Outlook on the same client machine).
loginHere is a snip of my log files showing the unsuccessful
attempt:
**************************************************************************
authorizationWildcat! POP3 Server v7.0.454.5
POP3 Log started at Wed, 28 Sep 2016 09:26:14
Client IP: unknown (38.195.34.170:110)
09:26:14 S: +OK Wildcat! POP3 Server v7.0.454.5 ready <WC145402-2890198861A7634E45323B>
09:26:14 C: CAPA
09:26:14 S: +OK Capability list follows
09:26:14 S: TOP
09:26:14 S: UIDL
09:26:14 S: USER
09:26:14 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN 09:26:14 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0 09:26:14 S: IMPLEMENTATION Wildcat! POP3 Server
09:26:14 S: .
09:26:15 C: CAPA
09:26:15 S: +OK Capability list follows
09:26:15 S: TOP
09:26:15 S: UIDL
09:26:15 S: USER
09:26:15 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN 09:26:15 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0 09:26:15 S: IMPLEMENTATION Wildcat! POP3 Server
09:26:15 S: .
09:26:15 C: USER tom.lebens
09:26:15 S: +OK
09:26:15 C: PASS *****************
09:26:16 S: -ERR User tom lebens cannot log in,
failed (ERR:
20000005).
Sysop: | digital man |
---|---|
Location: | Riverside County, California |
Users: | 1,042 |
Nodes: | 15 (0 / 15) |
Uptime: | 108:35:29 |
Calls: | 236,124 |
Calls today: | 6 |
Files: | 60,372 |
D/L today: |
833 files (106M bytes) |
Messages: | 290,212 |
Posted today: | 4 |