++ From the VOICE OS/2-eCS News Service http://www.os2voice.org ++

From: egDESPAM@DESPAMecomstation.ru

What means aimed to organize work are available in eComStation?

* Chat for group of workers, located in different offices / cities - ?

* Generate tasks for workers - ?

* Queue of customers and N employees - ? How to give access to the queue (so employees can monitor the queue, change status of the orders)?

* Keep record of hardware / commodities (internal, without web-interface)

* Small phone call center: detect number, show information about the customer from DB.



See also: Order database for eCS -- http://ecomstation.ru/commentnews.php?id=2304
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