Michael Borthwick wrote to All <=-
Buying a product from an online store with a "stock level: 10" to only
get an email 5 days later saying they don't have any stock, requesting
a refund and waiting two weeks for it to come through....
I'll start;
Buying a product from an online store with a "stock level: 10" to only get an email 5 days later saying they don't have any stock, requesting a refund and waiting two weeks for it to come through....
Really annoys me :(
I bought a car a couple of years ago, and they made me wait while they
put a 10-day hold. On a cashier's check. I was annoyed at first, and
ehh.. If they said they had 10 available and let you order one, how is
it that they then have no stcok available?
I bought a car a couple of years ago, and they made me
wait while they put a 10-day hold. On a cashier's check.
I was annoyed at first, and always suspect someone's
trying to make interest off of the money when it's sitting
around like that, [...]
Next time I buy from them, I'm going haggle based on
financing it, drive the car off the lot that day, then pay
off the loan in 30 days.
ehh.. If they said they had 10 available and let you order one, how is it that they then have no stcok available?
It happens regularly to me (just lucky I guess) - I'd hazard a guess and sug nesses to have to write to their customers to tell them they don't have any
Either that or they hope I will just choose something else from their stores
... "No comment" is a comment.
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Michael Borthwick wrote to poindexter FORTRAN <=-
I bought a car a couple of years ago, and they made me wait while they
put a 10-day hold. On a cashier's check. I was annoyed at first, and
I could understand a few days while the cheque cleared but 10 days is
too long. I know when I bought my first new car I paid by cheque on the day I picked it up. Maybe they were too trusting :)
I run an hybrid e-commerce / brick 'n' mortar business so I would like to comment on this.
Even if you have tight inventory tracking coded in your
system (so that your web application know how much stock do
you have of every item), there still exists the possibility
that the inventory has the wrong records.
Finally, items that don't rotate much but have reliable providers backing them may also get a dummy inventory number.
[...] If somebody orders stuff you can't serve in the
advertised timeframe, you can always phone in and tell the
customer: "Ok, we messed up with the inventory, so we have
two options. You can let me send you a substitute item that
does the same thing or you can wait three extra days and
get what you ordered, plus we will give you back the
delivery fee due to the delay." This way, I still get the
sale, the customer is usually very happy anyway, but I
would not have made the sale if the website advertised the
item is out of stock.
3 days is not a long time to wait. "out of stock" is not so
great in your case. The "dummy number" system seems to be a
good approach.
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