• Wildcat! Support on Email Mailing List using ESP accounts

    From WINSERVER SUPPORT@1:124/5013 to All on Sun Dec 16 15:55:14 2018
    Date: Sun, 16 Dec 2018 16:55:14 -0500
    To: all
    Subject: Wildcat! Support on Email Mailing List using ESP accounts
    Newsgroups: win.server.program
    Message-ID: <1544997324.32.0@winserver.com>
    X-Mailer: Wildcat! Interactive Net Server v7.0.454.6
    Lines: 91


    We have a problem with email subscriptions to our mailing list from subscribers using large ESP junk alias accounts, such as gmail.com and
    others but right now, gmail.com is the problem.

    Yesterday, for no apparent reason, after just 2 support messages
    between Terry and I, the next 3rd and 4th messages was now blocked for
    all gmail.com subscriptions as unsolicited spam mail. It was not
    accepted and moved to a spam box but instead, the transaction was flat
    out rejected with a permanent 55x rejection code:

    *550-5.7.1 [ 12] Our system has detected that this message is 550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent
    to Gmail,
    550-5.7.1 this message has been blocked. Please visit
    550-5.7.1 https://support.google.com/mail/?p=UnsolicitedMessageError
    550 5.7.1 for more information. n68si1874381vsi.235 - gsmtp*

    These immediate 55x rejections causes WCSMTP to add the gmail.com
    address to the data\badrcpt.txt which will make the address inactive
    the next time WcListServer tries to distribute a new submission.

    It took me more than fives hours to get this cleaned up, contacting
    google and issuing a complaint.

    We have over 104 gmail accounts subscription to the various SSI
    mailing lists. The main problem is that one rejection cab cause a
    rejection for all and then all the gmail.com subscribers will be
    deactivated in the mailing list.

    We can't have this. It is not fair to us and our customers. This has
    nothing to do with dead accounts. Accounts that gmail says are not
    longer active are ok to be rejected and deactivated. But is not want
    happen. The problem is the 5.50 5.7.1 policy-based spam or unsolicited
    mail rejections which causes for ALL gmail.com accounts.

    So here is what I would like to ask:

    I really prefer that you don't use large public ESP junk alias
    accounts on our system. If you can change the subscription to a
    private domain, please do so or don't use the mailiing list and
    instead use the online support system. If you want, we can provide
    you with a private winserver.com email account for POP3/SMTP.
    Honestly, you shouldn't be using large public ESP junk email addresses
    on commercial supports systems. If would like to continue using gmail
    for our mailing list, simply because you have now made it your main
    email account, then please make sure it is used correctly and please
    white list all santronics.com and winserver.com domains so that any
    mail that comes from is not considered spam or unsolicited mail.

    But the bottom line is this:

    If this continues to happen, and this message is a test to the
    reactivated gmail.com accounts, I plan begin to have a policy to
    disallow and restrict gmaill.com and any other large public ESP
    accounts that begin to exhibit this practice of interfering with our
    support and communications with customers with erroneous
    spam/unsolicited mail detection. In fact, I already added a TO-DO
    item for a future Wildcat! List Server feature to add subscription
    controls by email domain.

    We can't be going through this with our support process. We are not
    really busy too!! Just imagine when we really get busy in the
    mailing list. It's going to be a real problem with the gmail
    subscriptions. I won't allow it to happen. I will block gmail.com
    accounts from using our mailing list. I could just allow the
    automatic deactivation. The problem is the announcements which is
    very low frequency. If you use gmail there, we probably won't see
    rejections there. But with the mailing list that get busy, an
    deactivation there will stop announcements too. So its a mess and I
    would just rather block gmail.com accounts from subscription to the
    support mailing list.

    Hector, Engineering & Technical Support
    Santronics Software, Inc.
    http://www.santronics.com (sales)
    http://www.winserver.com (support)
    http://www.winserver.com/AupInfo (Online AUP Help)
    Office: 305-248-3204

    fn:Hector Santos

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